Frequently Asked Questions

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General Q&A

Rentlab.com.my is Malaysia’s first-of-its-kind rental property listing and bidding portal. We aim to provide an end-to-end property rental solution and an ecosystem to serve all your rental needs.

Rentlab is designed for property owners (landlords), licensed real estate agents or negotiators (CREN), and tenants.

Anyone can register as a user for free. However, only verified users are able to list a property or to bid on the Rentlab portal.

After registering as a user at https://rentlab.com.my/register.php, you will be prompted to complete your profile and to provide your NRIC/passport information for the identity verification process. Once your identity is verified, you will be a verified user and you can proceed to list or bid for properties.

This is to ensure that the bidding process is conducted fair and securely for the benefit of all users. Each user should have only one account to bid.

Not at the moment. The portal is designed for property renting for now.

Tenant Q&A

Once you have signed in as a verified user, go to My Properties>Add Property. Fill in the property information following the guidelines with the relevant information required. For more information, please visit the tutorials & guides page at  rentlab.com.my/tutorials.php.

To help you prepare for the information required, please download Form RA-2 : Property details and checklist. 

Rentlab allows you to set a time frame at your discretion to receive offers/bids from tenants. At the end of the bidding period, you can view the offers online in a transparent manner. You will know exactly how many tenants are interested and their offers for your property.

This gives you better control to track the interest and to amend your property listings accordingly.

You can list the same property again free of charge on Rentlab and make the necessary adjustments.

No. Each property can only have one bidding session active at any time. You need to ensure that you, your representatives or your agents do not have a duplicate listing for the property .

Form RA-1 – Authorisation and Instruction To List letter is required to be completed and attached when your representative or agent lists a property on Rentlab.

You can contact us for our ListVerify service where we will send a team to inspect the property you listed. If the property information is provided correctly, your listing will be awarded a Property Verified label.

You can also upload documents to show that you are the rightful owner of the property when you add a property listing. Once verified, you will be awarded the Ownership Verified label.

Both the labels will provide confidence to more potential tenants to make an offer to your property or to bid at a higher rate. 

Yes, you may share the link on social media or other channels to attract more tenants to make offers and bid for the property.

Once the bidding period ends, the top 3 bidders will be given 48 hours to pay a sum of 10% of their bid amount, or RM500 whichever is higher, as a consideration sum for their bid. Those who paid will be deemed as genuine bidders and their bids as qualified offers.

You will then have 48 hours to review the qualified offers and accept the most suitable tenant for your property.

Not necessarily. You can choose the most suitable offer based on the rent amount offered, date of vacant possession, property usage, as well as other requirements or terms & conditions the tenant offered together with the bid. 

In the worst case scenario where none of the offers are suitable, you can choose not to accept any of the offers. Your property listing shall end and you may list again with revised terms.

We do not review the tenant’s profile at this moment. As we practise a non-discriminatory policy, we encourage you to choose a suitable tenant based on their offers as mentioned above.

A tenant’s scoring and review system shall be introduced soon to aid your selection process.

The real estate agent/negotiator shall inform/update the property owner/landlord during and at the end of the bidding process. The agent/negotiator shall present to the landlord the qualified offers and get the landlord to decide on the tenant selection. At this point, the agent/negotiator who listed the property shall accept the tenant on the portal on behalf of the landlord.

Once you have selected your suitable tenant, both of you shall be notified via email on the successful offer. You will then have to appoint a lawyer and execute the tenancy agreement with your tenant within 14 days.

In the near future, you will be able to choose from a list of our panel lawyers, or select our smart tenancy agreement service with e-signing and e-stamping services.

You can collect the balance security and utilities deposits from the tenant upon execution of the tenancy agreement. The consideration sum paid by the tenant earlier shall be treated as partial payment paid for the security deposit.

You do not pay us a commission. However, we will charge a fee of 10% of the successful bid, or RM500 whichever higher, as the portal service fee. This fee shall be charged on success basis, and shall be deducted from the consideration sum paid by the successful bidder.

If you require professional help to assist you to list your property on Rentlab portal, you may contact us for our value-added ListAssist service.

For more value-added services, please visit our products and services page.

Landlord & Agents Q&A

Once you have signed in as a verified user, go to My Properties>Add Property. Fill in the property information following the guidelines with the relevant information required. For more information, please visit the tutorials & guides page at  rentlab.com.my/tutorials.php.

To help you prepare for the information required, please download Form RA-2 : Property details and checklist. 

Rentlab allows you to set a time frame at your discretion to receive offers/bids from tenants. At the end of the bidding period, you can view the offers online in a transparent manner. You will know exactly how many tenants are interested and their offers for your property.

This gives you better control to track the interest and to amend your property listings accordingly.

You can list the same property again free of charge on Rentlab and make the necessary adjustments.

No. Each property can only have one bidding session active at any time. You need to ensure that you, your representatives or your agents do not have a duplicate listing for the property .

Form RA-1 – Authorisation and Instruction To List letter is required to be completed and attached when your representative or agent lists a property on Rentlab.

You can contact us for our ListVerify service where we will send a team to inspect the property you listed. If the property information is provided correctly, your listing will be awarded a Property Verified label.

You can also upload documents to show that you are the rightful owner of the property when you add a property listing. Once verified, you will be awarded the Ownership Verified label.

Both the labels will provide confidence to more potential tenants to make an offer to your property or to bid at a higher rate. 

Yes, you may share the link on social media or other channels to attract more tenants to make offers and bid for the property.

Once the bidding period ends, the top 3 bidders will be given 48 hours to pay a sum of 10% of their bid amount, or RM500 whichever is higher, as a consideration sum for their bid. Those who paid will be deemed as genuine bidders and their bids as qualified offers.

You will then have 48 hours to review the qualified offers and accept the most suitable tenant for your property.

Not necessarily. You can choose the most suitable offer based on the rent amount offered, date of vacant possession, property usage, as well as other requirements or terms & conditions the tenant offered together with the bid. 

In the worst case scenario where none of the offers are suitable, you can choose not to accept any of the offers. Your property listing shall end and you may list again with revised terms.

We do not review the tenant’s profile at this moment. As we practise a non-discriminatory policy, we encourage you to choose a suitable tenant based on their offers as mentioned above.

A tenant’s scoring and review system shall be introduced soon to aid your selection process.

The real estate agent/negotiator shall inform/update the property owner/landlord during and at the end of the bidding process. The agent/negotiator shall present to the landlord the qualified offers and get the landlord to decide on the tenant selection. At this point, the agent/negotiator who listed the property shall accept the tenant on the portal on behalf of the landlord.

Once you have selected your suitable tenant, both of you shall be notified via email on the successful offer. You will then have to appoint a lawyer and execute the tenancy agreement with your tenant within 14 days.

In the near future, you will be able to choose from a list of our panel lawyers, or select our smart tenancy agreement service with e-signing and e-stamping services.

You can collect the balance security and utilities deposits from the tenant upon execution of the tenancy agreement. The consideration sum paid by the tenant earlier shall be treated as partial payment paid for the security deposit.

You do not pay us a commission. However, we will charge a fee of 10% of the successful bid, or RM500 whichever higher, as the portal service fee. This fee shall be charged on success basis, and shall be deducted from the consideration sum paid by the successful bidder.

If you require professional help to assist you to list your property on Rentlab portal, you may contact us for our value-added ListAssist service.

For more value-added services, please visit our products and services page.